We will strive to deliver the service that people demand and deserve, and to create a culture and environment that eliminates unfair discrimination and which actively promotes productive working relationships based on the unique contribution of different individuals in all of our operations.
We support the principles of the Disability Act (2005) and are committed to recognising and responding to the needs of all disabled people.
It is our intention, wherever possible, that all our premises and facilities are accessible whatever the nature of disability. We remain committed to the principles of the 2005 Act and understand that it is an ongoing process to be reviewed on a frequent basis.
We are constantly striving to improve the design of our websites and wherever possible introduce changes which will make it more accessible including complying with priority 1 and 2 guidelines of WCAG 2.0. All pages use structured semantic mark-up where possible, use Cascading Style Sheets (CSS2) for presentation and functional images have descriptive ALT tags. The style sheets have been written to display pages correctly in the most commonly-used browsers: Internet Explorer, Firefox, Safari, Opera and Chrome.
To help you when you do have problems, our consistent footer navigation contains links to our FAQ pages (which are fully searchable) and links to our Sitemap, “About Us” and “Contact Us” pages.
We welcome any comments, suggestions or feedback. Please visit our Contact Us page to give us any feedback you may have.
Disability & Accessibility Helpline
Our agents are available to help Monday to Saturday 10am to 6pm and Sunday between 10am and 5pm.
Phone: 00800 4582 4582
Alternatively you can send us a message via our Contact Us form.