1. How do I book a ticket online?
2. Why don't I get the option of seat selection when I try to book?
3. I want to book a ticket for a date that isn't displayed.
4. Why are some films not shown at my local ODEON?
5. Are the advanced screenings the full film?
6. One of our party has a guide or hearing dog.
7. Do you show captioned films for the hard of hearing?
8. What does Audio Described mean?
9. If I am running late for the film will my seat be held?
10. How much time do the adverts and trailers take up?
11. Where can I download the version of ADOBE FLASH PLAYER required for the trailers or for the booking process?
12. Can I take bulky items into the cinema auditoria?
13. How do I use my ODEON gift card online?
14. Are there any restrictions regarding the Midnight screenings?
15. At what age is someone entitled to the senior citizen reduction?
16. Can I take a baby into the cinema? Do I have to pay for them?
17. How can I contact ODEON?
18. How do I change my password?
19. How do I know if my booking is confirmed?
20. How do I register for "Verfied by Visa" or "Mastercard SecureCode"?
21. I've made a mistake with my booking- what should I do?
22. Im not registered for "Verified by Visa" or "Mastercard SecureCode" - can I still book?
23. Im registered for "Verified by Visa"/"Mastercard SecureCode" but had a problem with my booking

24. One of our party is hearing impaired
25. One of our party is in a wheelchair how can we book disabled seating?
26. What are cookies and why do you use them?
27. What does the 15A certificate mean?
28. What forms of Student ID are accepted?
29. What happens if I've forgotten my password?
30. What is ODEON Kids and do I need to be a member?
31. What is ODEON's policy on privacy issues?
32. When and how can I use my voucher for free tickets?
33. Where can I collect my tickets?
34. Why do you use "Verified by Visa" and "Mastercard SecureCode"?
35. At what age does someone have to pay the adult ticket price?
36. What are Autism Friendly Screenings?
37. What is an e-ticket?
38. When can I use the e-ticket?
39. Which cinemas have e-tickets
40. How do I print my e-ticket?
41. How do I display the e-ticket on my phone?
42. What payment methods do you accept?
43. Why do you charge a Remote Booking Fee?
44. Why are there two sets of prices shown on the pricing page?
45. What is ODEON Kids and do I need to be a member?
46. Is it safe to use my credit or debit card to book online?
47. I have purchased tickets online using my ODEON Première Club, do I need to pay a Remote Booking Fee?

 

Once you have decided on a film and film time simply click on your selection and you will be taken to the booking system. Here you will be able to select the number and type of tickets you require. When you are happy with your selection you will be asked to submit your email address, so that you can receive confirmation of your booking, and your payment details. At any point prior to entering your payment details you can abort the booking process or make amendments to your selection. Online booking is available only to those who accept the ODEON Online Ticket Purchase Terms and Conditions.. Please click here to be taken to our TERMS OF USE page.

For some performances you can choose your seats for the whole auditorium, whilst for others, only certain sections of the screen can be selected by seat.

When you select a section of seating, it will either display individual seats where you can drag and drop your booking onto the seating plan or it will advise you that the section is unreserved and you cannot reserve specific seats. If your booking is for an unreserved section, you can still choose your seats when you enter the auditorium before the start of the film.

We sometimes have to wait until the film distribution companies fully confirm details about a film before we can put tickets on sale. As soon as we know the films and times they will be displayed on the website - usually this results in the tickets for next week appearing on the website on Tuesday evening or Wednesday afternoon.

Sometimes, due to public demand, tickets can go on sale a few weeks before their release date after agreement with the film distributors. To ensure you are informed about advance sales of key films, you can register with ODEON to receive promotional and weekly film times emails by clicking here.

We would love to be able to show every film.  In certain situations we are unable to show some films due to reasons which are out of our direct control.  You can find if a film is showing at another ODEON cinema using the Film Finder option.  Film selections are changed weekly at each cinema.

Yes this is the full film. An advanced screening is simply a unique opportunity to see the film before the official release date.

Guide or hearing dogs will be welcome at all our cinemas for all showings.

Whenever a film is released with captions for the hard of hearing we do try to schedule it at our cinemas. Captioned for hard of hearing and Audio Described performances are listed separately so you can choose these specific performances.

In addition, the "Your Local Cinema" website provides full listings of captioned performances at ODEON and other cinemas. Please click here to go to the Your Local Cinema website (opens in a new window).

An Audio Described performance is a standard screening ideal for visually impaired people.  It works by playing a recorded narration, explaining what's happening on screen - during gaps in the dialogue - through personal headphones.
The normal film soundtrack comes through the cinemas surround sound speakers in the usual way, so Audio Description is undetectable to anyone else in the auditorium not using a headset.  Headsets are available on request at the cinema.

Once your purchase has been confirmed, your seats are held for you until the start of the performance time as published, and will not be sold to another guest. Therefore, payment is required for all confirmed bookings, irrespective of whether the tickets are collected or not. Please note that on occasion entry will be delayed for late arrivals in order to minimise distractions to the already seated audience.

Normally the advertisements and trailers last for approximately 25 minutes which should be added on to the total running time of the film. Please note the BFI IMAX only have 5 minutes worth of trailers.

To be able to use all the facilities within the website (such as trailers and seat selection in the booking process) you need version 8 or above of ADOBE FLASH PLAYER installed on your PC. To find your current version, simply right click on the trailer on the ODEON homepage. You will then see an entry stating "About Flash Player X" where the X is the version number.

You can download the latest version of FLASH for free by clicking here (opens in a new window).

As we always take the safety and security of our guests very seriously, we would need to carefully consider the hazard that the items may cause if there was a need to evacuate the cinema. If you are not able to take the items into the auditoria then, in certain cinemas, we may be able to store the items for you but this would be at your risk.

During the booking process, in Step 4, tick the box that says "Use an ODEON Gift Card in this transaction", you can then enter your 13 digit gift card number beginning starting with '2'. You then need to enter your 4 digit PIN and hit 'Use Gift Card'.

To check the balance of your card you can do so by calling 0800 888911 bewteen 11am and 8pm 7 days a week. Please have the gift card number handy. Alternatively, a Team Member at the cinema can check this for you.

For all of our cinemas, entry to the Midnight screenings are for over 18s only.

Senior tickets are available to those aged 60 years and over. Please note proof of age may be required (e.g. birth certificate or senior citizens bus pass).

We try to accommodate babies as best we can, the majority of our cinemas will admit babies for GEN, PG, 12A or 15A films showing before 7pm. We ask that you consider others when bring your baby to the cinema, if he/she becomes distressed we request that you take them out of the auditorium. For babes in arms there is no charge, however if the child takes up a seat you will be asked to pay for a Child's ticket. If you would like to find out more about the policy at your local ODEON then click here.

By email: Click here
(Please note you will not get an immediate response via email - if your enquiry is urgent please call one of the numbers below).

By telephone:
Internet Helpline:
1520 927 007 (Calls cost 15c per min*)

Information & Telephone Bookings:
1520 88 00 00 (Calls cost 15c per min*)

Gift Voucher Sales:
1800 560 117

Live agents are available between 11am and 8pm most days

By post:

UCI Blanchardstown
Blanchardstown Shopping Centre
Blanchardstown Road South
Dublin 15

To change your password, please click here.

At the end of your booking you will be given a confirmation number. Please keep a note of this number, as you will need to bring it along with your card when you collect your tickets at the cinema. You will also receive an email to confirm your booking.

During the booking process you may be offered the chance of enrolling in these schemes. Alternatively (or if you experience problems with enrolling within the booking process) you may enrol directly via your bank's own web site.

If you have not yet completed your booking (i.e. you have not yet been given a confirmation number or received your confirmation email) you can just close your browser window and start again.

However, if you have been given the confirmation number, your credit/debit card will have already been processed by ODEON and you should contact our Internet Helpdesk on 1520 927 007 (Calls cost 15c per min*).

You can still book, however if your bank is participating in these schemes you may be asked to enrol during the booking process. You may opt-out of joining and continue with your booking as normal, however your bank may contact you to ask you to enrol with the scheme to make your card details more secure for future transactions.

Please contact the ODEON Website Helpdesk onInternet Helpdesk on 1520 927 007 (Calls cost 15c per min*). However, please note that we are unable to help with registration or password enquiries for "Verified by Visa" or "Mastercard SecureCode".

All of our cinemas have either an infra-red or hearing loop system. To check the facilities at your local ODEON please click here.

If you wish to book a wheelchair space, then please call one of our agents on 00800 4582 4582.

Cookies are small pieces of information that we transfer to your computer's hard drive through your web browser to enable our systems to recognise your browser. The "help" button on the menu bar of most web browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, and how to disable cookies. For further information on our use of cookies please view the ODEON Privacy Policy by clicking here.

15A is a recent change in classification in Ireland. It means that the Irish Film Board have classified the film unsuitable for children under 15. However, they may still watch the film, as long as they are accompanied by someone over 18 at all times during the showing. Advice is given regarding the content of the film and the ADULT must decide if it is appropriate for the accompanying under 15. If you want more information about this or any other film certificates click here.

We offer a student discount to guests in full time Third Level Education if they hold a valid ID card received from a Third Level Institution. We do not offer a Student Discount to Second Level Students unless they are between the age of 13 - 17 at which time they are entitled to a Teen Ticket. Please present your student card when purchasing your tickets at the box office and a discount will be offered to you. If you book online you must collect your tickets at the box office and present your ID in order to avail of your discount. Failure to show a valid 3rd level ID may result in your tickets being refunded and full ticket price being charged to you.

To obtain a password reminder email, please click here.

Our ODEON Kids gives the whole family the chance to see their favourite films all over again. You don't have to be a member and the great news is, that tickets are just €3.20 for kids and adults get in for free (as long as you're accompanying a child!).

ODEON Kids screenings are every Saturday and Sunday morning and during the school holidays they're on every day, so you'll never be stuck for entertainment. Please visit our ODEON Kids page for details of forthcoming ODEON Kids performances at your local ODEON by clicking here.

ODEON takes privacy very seriously. All your personal details will be held and used in accordance with our Privacy Policy. To review the ODEON Privacy Policy click here.

We have a large number of different vouchers available, each has different terms and conditions, please check your voucher carefully for validity.

At the present time we cannot accept bookings using vouchers over the phone or via the internet. Bookings must be made in person at the cinema. There will always be a selection of films that your voucher can be used for, but please note that the use of vouchers may be restricted in the first 3 weeks of the release of a specific film - this is what is referred to as 'Free List Suspended'.

If you are unsure of the validity of your voucher for a specific film and/or time, please call 1520 88 00 00 (Calls cost 15c per min*).

You must take your credit/debit card with you to the cinema. You can collect your tickets from the cinema box office or from the Automatic Ticket Machines in the foyer (if available at your cinema).

If your booking contains a Student ticket, you will only be able to collect your tickets from the box office, as you will need to show your student ID.

ODEON take the security of your credit or debit card details very seriously. We want to ensure that the transactions we accept are authorised by you and "Verified by Visa" and "Mastercard SecureCode" are additional safety measures to ensure that your card is not used fraudulently on our website.

All guests aged 18 and over will be charged the adult ticket price. Young adults between the ages of 13 and 17 can get the Teen rate. In addition, we also offer a student discount to adults aged 18 or over in full time education if they hold a valid form of ID.

These are special performances of recently released films which have subtle changes to the cinema environment which mean that people who have sensory difference may have a more positive experience than they would in a traditional cinema setting. Changes include the lights being kept on at a low level, the sound is turned down and there are no trailers or advertisements - just the film.

For more information on these screenings please check on the DIMENSIONS website. (opens in a new window). 

E-tickets are a new feature that ODEON has introduced at some cinemas for online bookings. The e-ticket booking confirmation document and the confirmation e-mail now include a 2D barcode (QR code), and this means you don't have to collect your tickets at the cinema box office or ATM.

All you need to do is either print off your booking confirmation or e-mail and bring it with you to the cinema, or be ready to display it on your phone. You show it to our staff at the guest service point so they can scan it and admit you to the screen. It's very easy, but you can still collect your tickets at the cinema box office or ATM if you prefer - just remember to take your card with you (see 3. below).

Just a few things to remember:

1. If you use a printout, make sure it's clear and legible. (If it's smudged, damaged, crumpled, or faint then we may not be able to use it.)

2. If your booking is for more than one person, you all need to be together when you present your QR code. (It covers the total booking and can only be scanned once.)

3. Please bring with you the Credit/Debit card you used to make your booking. If you weren't asked for a Credit/Debit card when booking - don't worry - just bring along the Electronic Gift Card or the ODEON Premiere Club Card you used. (If there is a problem scanning your QR code, your card enables you to collect from the box office or ATM in the traditional way.)

You can use the e-ticket whenever you have made a booking online for any of the available cinemas.

If you have booked more than one ticket and some members of your party do not intend to come to the cinema together, you will need to collect your individual tickets from the ATM or Box Office as the QR code can only be scanned once.

E-tickets are currently available at:

BFI IMAX
ODEON Derby
ODEON Leicester Square
ODEON Liverpool One
ODEON Metrocentre
ODEON Surrey Quays

How to print your tickets will vary depending on which internet browser or email provider you use. You should use the same route you would normally use to print from your computer. This can normally be found under "file" in your email or web browser navigation. We recommend that you print a copy of the booking confirmation email we will send you. However if this is not possible, you can print off the booking confirmation page when making the booking online.

You can display the e-ticket on your phone by opening up the email booking confirmation we sent you. Please have this ready before you reach the guest service point. Our staff will scan the QR code displayed on your screen, and you may need to scroll down the text.

Tickets can be purchased in the ROI using Visa, MasterCard or Laser cards. Unfortunately, we are unable to accept JCB, Electron, Solo, Style or Duet cards.

ODEON Gift Cards can be used to purchase tickets online and you can also redeem your ODEON Première Club points against purchases of cinema tickets.

The Remote Booking Fee is a fee for booking your tickets remotely.  It is payable in addition to the price of your tickets.  The amount of the Remote Booking Fee will be displayed during the booking process. To assist you in understanding the amount payable, we will display headline ticket price inclusive of the Remote Booking Fee. We do not levy a Remote Booking Fee for tickets booked at cinema at the Box Office or ATM. If you do not wish to pay the Remote Booking Fee you can still purchase your tickets at the cinema Box Office or ATM where no Remote Booking Fee will apply.

If you purchase your tickets remotely (via our website, Filmline, Apps or Facebook) there is an additional Remote Booking Fee applied.  ODEON is committed to working transparently in order to offer guests the best possible cinema experience and a clear booking process – so where a Remote Booking Fee is applicable, this will be shown as part of the upfront cost and displayed on our online pricing pages.

If you do not wish to pay the Remote Booking Fee you can still purchase your tickets at the cinema Box Office or ATM where no Remote Booking Fee will apply.

Our ODEON Kids gives the whole family the chance to see their favourite films all over again. You don't have to be a member and the great news is, that tickets purchased at the cinema are just €2.  For tickets booked online or by phone a Remote Booking Fee applies to every ticket   Please note: The price information above is correct at the time of publication, but is subject to alteration.

ODEON Kids screenings are every Saturday and Sunday morning and during the school holidays they're on every day, so you'll never be stuck for entertainment. Please visit our ODEON Kids page for details of forthcoming ODEON Kids performances at your local ODEON by clicking here.

Yes the systems used are extremely secure. ODEON uses various physical and electronic security measures to protect your personal information. Your transaction details are encrypted using SSL (secure socket layer) technology and ODEON uses highly reputable credit/debit card security software to process your credit/debit card transactions remotely. In addition, the use of "Verfied by Visa" and "Mastercard Securecode" increases the security around your card details.

Yes. The Remote Booking Fee of 50 ODEON Première Club points is a fee for booking your tickets remotely.  If you do not wish to pay the Remote Booking Fee you can still purchase your tickets at the cinema Box Office or ATM where no Remote Booking Fee will apply.