Accessibility

Restricted Mobility

We offer restricted-mobility access and wheelchair-friendly screenings at most of our cinemas. When searching online for films and showtimes at your local ODEON, simply select the ‘Wheelchair friendly’ filter. This will show you which films have wheelchair spaces.

To reserve your space, choose the number and type of tickets you want and then click on the wheelchair spaces in the seating plan. If you need help with your booking, please contact our Disability and Accessibility Helpline. Find out more.

 

Audio for guests with sight loss

To help our blind and partially-sighted guests enjoy their visit to ODEON, we offer Audio Description for some of our films. If we've been given this extra narration, you can use our set of lightweight headphones to hear the narrator describe the action, scene changes and actors' body language, along with the dialogue.

You can get a set of headphones at the cinema. Please speak to a member of our team.

If a film is showing in 3D, we'll do our best to make sure that a 2D version of the film is available at some time during the day for those guests who can't enjoy the benefits of 3D films due to sight issues. Find out more.

 

Choose films with captions

We offer open captioning at most of our cinemas to help our hard-of-hearing or deaf audience enjoy the film. We also show a wide selection of captioned films to give you more choice.

To find these screenings on our website, select the ‘Open captions’ filter when viewing films and showtimes at your cinema.

You can also visit the Accessible Screenings website to find full listings of captioned performances at ODEON and other cinemas.

Many of our cinemas can also provide an audio induction loop (or T-coil) that connects to hearing aids. This helps our hard-of-hearing guests to receive the necessary audio description or soundtrack.

 

Specially-adapted screenings

The typical cinema environment can be stressful for guests with autism, sensory difficulties or learning impairments. We’re delighted to host special autism friendly screenings one Sunday morning each month at over 90 cinemas across the UK and ROI.

At our autism friendly screenings, we

  • Keep the house lights on throughout the film
  • Lower the audio volume
  • Remove the advertisements and trailers before the film
  • Open the cinema doors early so guests have time to get used to the surroundings

To find out about autism friendly screenings at your local cinema, simply select the 'Autism friendly' filter when looking for films and showtimes at your cinema. Find out more.

 

Free tickets for companions

ODEON is proud to be involved in the Cinema Exhibitors' Association (CEA) Card scheme. If you need extra assistance at the cinema, you can get a free ticket for your companion. Simply use your CEA Card when you book tickets online. Find out more.

General statement

We will strive to deliver the service that people demand and deserve, and to create a culture and environment that eliminates unfair discrimination and which actively promotes productive working relationships based on the unique contribution of different individuals in all of our operations.

We support the principles of the Equality Act (2010) and are committed to recognising and responding to the needs of all disabled people. It is our intention, wherever possible, that all our premises and facilities are accessible whatever the nature of disability. We work with other informed parties, for example the 'Cinema Exhibitors Association', ‘Business Disability Forum’' and other professional groups, to develop solutions to our own and industry wide barriers to access.

We are constantly striving to improve the design of our websites and wherever possible introduce changes which will make it more accessible including complying with priority 1 and 2 guidelines of WCAG 2.0. All pages use structured semantic mark-up where possible, use Cascading Style Sheets (CSS2) for presentation and functional images have descriptive ALT tags. The style sheets have been written to display pages correctly in the most commonly-used browsers: Internet Explorer, Firefox, Safari, Opera and Chrome.

To enhance user experience, our site utilises a small amount of JavaScript. If you have disabled JavaScript, or your browser software does not fully support it, we have done our best to ensure the site remains operable. We don’t use access keys as they will often conflict with keyboard commands already in use by some browsers or assistive technologies. Where possible, we've avoided using links that open a new browser window but where these are present, we've stated so in the text or the title attribute of the link. Foreground and background colours have been selected to provide a proper level of contrast for ease of reading.

To help you when you do have problems, our consistent footer navigation contains links to our FAQ pages (which are fully searchable) and links to our Sitemap, “About Us” and “Contact Us” pages.

We welcome any comments, suggestions or feedback. Please visit our Contact us page to give us any feedback you may have.